If you are experiencing an issue connecting or reconnecting to the CUNESecure network, please follow these steps to troubleshoot the connection. This process places the device in and out of Airplane mode, forgetting the network and reconnecting to it. Sometimes you are prompted to reconnect and it's easy to forget the network credentials. We'll start by connecting to the network.

 

Connect to the CUNESecure network

  1. Open the QuickSettings menu by clicking on the network icon




  2. Click the > symbol to Manage Wi-Fi connections



  3. Click on the CUNESecure network
  4. Connect automatically should be checked
  5. Click the Connect button



  6. A prompt about the connection will appear
  7. Press Connect again



  8. When prompted for the username and password enter the following:
    • Username: concordia
    • Password: concordia
  9. Click OK




  10. Another security prompt may appear
  11. Click Connect




  12. CUNESecure should now connect




  13. Verify your Internet connection is working by opening a web page

 

Use Airplane Mode to Reset the Connection

  1. Open the QuickSettings menu by clicking on the network icon


  2. Click on the Airplane mode button to turn it on

  3. Wait a minute to allow the antennas to turn off
  4. Press the Airplane mode button again to turn it back on
  5. Attempt to reconnect and see if the situation is resolved

 

Forget the CUNESecure network

  1. Open the Quick settings menu by clicking on the network icon


  2. Click the > symbol to Manage Wi-Fi connections


  3. Right-click the name of the CUNESecure connection
  4. Select Forget


  5. The connection will disconnect
  6. Refer to the steps at the beginning of this article to reconnect

 

 

If the Internet connection is still not working, please refer to our other articles in case the device needs to be registered.