1. Internet Browser

    The recommended Internet browsers for using Blackboard are Google Chrome, Mozilla Firefox, and Vivaldi browser.

    You will also need to make sure that you have a strong Internet connection. If you are using public wi-fi and there are a number of people connected, you could have difficulties connecting to the internet.

  2. Allow Pop-Ups

    Be sure you are allowing pop-up windows.

    For information on how to allow pop-up windows for Google Chrome, Mozilla Firefox, or Vivaldi browsers, please view the following articles:
    1. Google Chrome: Block or Allow Pop-Ups
    2. Mozilla Firefox: Pop-Up Blocker Settings
    3. Vivaldi browser: Website Permissions

  3. Clear the Browser Cache

    When you are on the Internet your browser has a way of storing items as you visit them. Sometimes this includes entire web pages. Essentially a copy of this information is kept so that if you visit the site again it will load faster. Sometimes this can cause issue when trying to access web-based tools, especially if you have a lot of information stored in your cache.

    Clearing your cache may help with any connectivity issues you are experiencing.

    Please view the following article for directions on how to clear the cache for the browser you are using: Clear my cache

  4. Restart Your Computer

  5. Try another browser. (See step 1)